FAQ

1. What brands of chiller spare parts do you supply?
We supply replacement parts compatible with mainstream brands including Carrier, York, Trane, McQuay, Hanbell, Danfoss, and Copeland, covering control boards, compressors, valves, filter elements, and sensors.

2. Are the parts original OEM or replacement parts?
Most are high-quality aftermarket replacement parts with OEM-equivalent performance, which meet or exceed original specifications with a more competitive price. Original OEM parts are also available upon request.

3. What is the MOQ? Can I buy 1 piece for urgent repair?
There is no strict MOQ for most products. Single-piece orders are fully supported for emergency repair. Bulk orders enjoy better wholesale prices.

4. How to confirm if the part is compatible with my chiller?
Please provide your chiller brand, model, original part number, and photos of the damaged part. Our professional technical team will check and confirm the exact compatibility for you.

5. Do you provide chiller main board and drive board repair services?
Yes. We offer professional repair, power-on testing, and debugging for chiller main control boards and VFD drive boards. You can send your faulty boards to us for repair.

6. What is the delivery time?
In-stock parts will be shipped within 3-7 working days. Non-stock and customized parts usually take 15-30 working days, depending on stock availability.

7. What are your payment terms?
We mainly accept T/T (Telegraphic Transfer). Flexible payment terms can be negotiated for long-term and bulk cooperation.

8. What shipping methods do you support?
We support sea freight, air freight, and international express delivery. Customer-designated forwarders are also acceptable.

9. Do you provide overseas technical support?
Yes. Based in China, we provide global remote technical support, including model selection, installation guidance, and professional fault troubleshooting.

10. What is your warranty policy?
All qualified spare parts come with a 3-12 months warranty. The warranty does not cover artificial damage, incorrect installation, and normal wear and tear. All repaired boards have independent repair warranty.

11. Can you source discontinued and hard-to-find chiller parts?
Yes. We specialize in sourcing obsolete, discontinued, and hard-to-find old-model chiller spare parts. Please provide detailed part information for confirmation.

12. Can I mix different items in one order?
Absolutely yes. Mixed orders of different models and types of chiller parts are supported for one-time shipment.

13. How can I get an accurate quotation?
Simply send us your required part numbers, chiller model, and purchase quantity via email or inquiry message. Our sales team will reply with a formal quotation within 24 hours.